About
Results-driven Data Analyst and Senior Operations Manager with over a decade of progressive experience, adept at leveraging data analytics to drive strategic business decisions and optimize operational workflows. Proven leader with hands-on expertise in Python, SQL, R, Tableau, and Power BI, holding Microsoft Certified Power BI Data Analyst Associate and Google Data Analytics Professional certifications. Successfully translated data insights into a 25% revenue increase and 40% improvement in customer satisfaction, demonstrating a strong capability in building high-performance organizational cultures and leading cross-functional teams.
Work
IBJC Pro Events Consultz Ltd
|Educational Facilitator (Remote)
Kubwa, Abuja, Nigeria
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Summary
Delivers engaging, curriculum-aligned instruction in web development, automation, robotics, and Python programming to students from Grade 4 through Year 11.
Highlights
Delivered engaging, curriculum-aligned instruction in web development, automation, robotics, and Python programming to students from Grade 4 through Year 11.
Adapted technical content and teaching methodologies to suit diverse age groups and learning abilities, ensuring progressive skill development across all levels.
Designed and implemented hands-on, project-based learning activities that built practical coding and problem-solving competencies in young learners.
Chinedu Ogah Foundation
|Consulting Data Analyst
Wuse 2, Abuja, Nigeria
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Summary
Designs and executes field data-collection frameworks to assess project impact and community reach, analyzing program data to inform executive decision-making.
Highlights
Designed and executed robust field data-collection frameworks to accurately assess project impact and community reach.
Analyzed comprehensive programme data to produce monthly performance reports, directly informing executive decision-making.
Developed clear data visualizations and interactive dashboards to effectively communicate complex project insights to non-technical stakeholders.
Chiboy Group of Companies
|Group General Manager
Garki, Abuja, Nigeria
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Summary
Oversees day-to-day operations across all business units, aligning department heads with corporate strategy to drive revenue growth and enhance customer satisfaction.
Highlights
Drove a 25% increase in annual revenue by identifying new market segments and successfully launching complementary product lines.
Achieved a 40% improvement in customer satisfaction scores by deploying structured feedback systems and resolving complaints within defined SLAs.
Managed consolidated budgets and financial forecasts, producing monthly revenue, expense, and KPI reports for the Board.
Designed and implemented operational policies that enhanced cross-departmental efficiency and quality standards.
Led day-to-day operations across multiple business units, ensuring strategic alignment and optimal performance.
Bel Classcia Suites Limited
|General Manager
Wuse II, Abuja, Nigeria
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Summary
Directed comprehensive hotel operations, including guest experience, housekeeping, F&B, and front-desk functions, to enhance occupancy and reputation.
Highlights
Increased occupancy rate by 30% through targeted marketing campaigns and OTA (Online Travel Agency) optimization strategies.
Grew online reputation score by 50% via structured guest-feedback programs and rapid complaint resolution.
Ensured full compliance with all health, safety, and hospitality regulatory standards, maintaining operational integrity.
Managed and optimized daily operational workflows for guest experience, housekeeping, and F&B departments.
Bel Classcia Suites Limited
|Human Resources Manager
Wuse II, Abuja, Nigeria
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Summary
Led end-to-end talent acquisition and development initiatives, improving staff retention and service quality in alignment with Nigerian labor law.
Highlights
Led end-to-end talent acquisition processes, including job profiling, interviewing, selection, and onboarding, to build high-performing teams.
Designed and delivered a structured employee development program that significantly improved staff retention and service quality.
Administered compensation, benefits, and disciplinary processes, ensuring full alignment with Nigerian labor law and company policies.
Cutech Nigeria Limited
|Administrative Officer / Company Secretary
Wuse II, Abuja, Nigeria
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Summary
Managed regulatory compliance documentation and prepared company profiles for government contract bids, ensuring secure records and tracking submissions.
Highlights
Managed regulatory compliance documentation (ITF, NSITF, TCC, BPP) crucial for government contract bids.
Prepared comprehensive company profiles, bid cover letters, and program-of-work documents for multiple ministries.
Maintained secure correspondence records and meticulously tracked all bid submissions through to contract award.
Impetro Consulting Limited
|Executive Assistant to the CEO / Associate
Wuse Zone 5, Abuja, Nigeria
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Summary
Managed the CEO's complex schedule, travel logistics, and strategic meeting preparation while facilitating critical information flow and maintaining confidential records.
Highlights
Managed the CEO's complex schedule, extensive travel logistics, and strategic meeting preparation, optimizing executive productivity.
Facilitated efficient information flow between executive leadership and departmental teams, enhancing organizational communication.
Drafted technical correspondence, managed critical stakeholder communications, and maintained confidential records with high integrity.
Dasat Ventures Company Limited
|ICT Project Manager / IT Instructor
Kubwa, Abuja, Nigeria
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Summary
Managed full project lifecycle for ICT contracts, including scoping, design, implementation, testing, and handover, while delivering technical training to over 250 students.
Highlights
Managed the full project lifecycle for ICT contracts, encompassing scoping, design, implementation, testing, and handover, ensuring successful project completion.
Delivered comprehensive training to over 250 students in computer applications, office management, and hardware troubleshooting.
Coordinated stakeholder communications and led project teams to consistently deliver projects on time and within budget.
Community Secondary School
|Class Teacher (NYSC)
Agoi-Ibami, Cross River State, Nigeria
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Summary
Taught Business Studies and Commerce, developing lesson plans aligned with the national curriculum.
Highlights
Taught Business Studies (JSS 1-3) and Commerce (SSS1), fostering student understanding of core concepts.
Developed comprehensive lesson plans meticulously aligned with the national curriculum standards.
Dasat Venture Company Limited
|Administrative Officer / IT Instructor
Kubwa, Abuja, Nigeria
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Summary
Instructed over 150 students in computer appreciation and office applications while overseeing daily office operations.
Highlights
Instructed over 150 students in computer appreciation, office applications, and internet literacy, enhancing digital proficiency.
Oversaw daily office operations, including procurement, petty cash management, and facility maintenance.
Volunteer
International Organization for Sustainable Development (IOSD)
|Chief Electoral Observer
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Summary
Served as Chief Electoral Observer for the International Organization for Sustainable Development (IOSD).
Highlights
Observed and reported on electoral processes for the International Organization for Sustainable Development.
West African Clean Expo
|Program Manager
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Summary
Managed programs for the West African Clean Expo.
Highlights
Managed program logistics and coordination for the West African Clean Expo.
IOSD Nigeria Country Office
|Volunteer Administrative Assistant
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Summary
Provided administrative support to the IOSD Nigeria Country Office.
Highlights
Provided administrative and operational support to the IOSD Nigeria Country Office.
Independent National Electoral Commission (INEC)
|Polling Officer
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Summary
Served as Polling Officer for the Independent National Electoral Commission (INEC).
Highlights
Facilitated electoral processes and ensured smooth polling operations for the Independent National Electoral Commission.
Education
Federal Polytechnic, Idah
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Higher National Diploma (HND)
Office Technology & Management
Federal Polytechnic, Idah
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National Diploma (ND)
Secretarial Studies
Languages
English
Certificates
Microsoft Certified: Power BI Data Analyst Associate
Issued By
Microsoft
Google Cloud Data Analytics
Issued By
Google Inc.
Registered Scrum Basics™
Issued By
Agile Education by Scrum Inc.™
Data Analytics & Visualization
Issued By
3MTT Nigeria / NITDA
Career Essentials in Generative AI
Issued By
Microsoft & LinkedIn
BSAFE - Basic Security in the Field
Issued By
UN Dept. of Safety & Security
Google Data Analytics Professional Certificate
Issued By
Google Inc. / Coursera
Diploma in Business Management & Entrepreneurship
Issued By
Alison, Ireland
Diploma in Workplace Safety & Health
Issued By
Alison, Ireland
Diploma in Business Communication Skills
Issued By
Alison, Ireland
Diploma in Digital Marketing
Issued By
Shaw Academy, London
Certificate of Achievement in Brand Management
Issued By
Institute of Finance & Strategic Business Mgt.
Skills
Data Analysis & Visualization
SQL, Python, R, Tableau, Power BI, Reporting & Dashboard Design, Data Analytics, Microsoft Excel (Advanced), Google Sheets, Google Looker Studio.
Strategic Planning & Analysis
Budget & Financial Management, Policy Development & Compliance.
Operations & General Management
Team Leadership & Development, Conflict Resolution, Operations Management.
Human Resource Management
Project Management (Scrum), Digital & Social Media Marketing, Human Resources.
Office Productivity
Microsoft Office Suite, Excel, Word, Access, PowerPoint, Publisher.
Design & Publishing
CorelDraw, Adobe Photoshop, Adobe PageMaker.
Web & Content
WordPress, Adobe Dreamweaver, Video & Photo Editing.
Infrastructure
Computer Networking, Hardware Troubleshooting, System Maintenance.
Professional Affiliation
Certified Project Manager, International Project Management Practitioners (IPMP).
References
HRH Chief Bright Ekurume
Contact details available upon request
Dr. J.O. Oborah
Contact details available upon request
Chief Edwin A. Enyamuke
Contact details available upon request